Privacy policy
For customers in the UK and Europe. Policy for everyone else.
This policy explains how Rekainos Limited ("we", "us") uses personal information when you use Rekainos Labs at labs.rekainos.org and this website. It applies to customers in the United Kingdom, the European Union and Switzerland. Rekainos Limited is the controller of your personal information.
What we collect
- Account details: your name, email address and, if you sign in with Google, your Google account ID and profile picture.
- What you make: scripts, manuscripts, the audio, images and video you generate, and the settings you choose.
- Voice recordings: if you clone a voice, the sample you record and the consent statement spoken by the voice's owner.
- Usage and billing: your plan, the credits you use and a record of each generation, so we can show your usage and charge correctly.
- Technical data: your IP address and approximate country (to show the right prices and company), browser type, and logs we need to keep the service secure and working.
We don't use advertising trackers, and we don't sell your personal information.
Why we use it, and our legal basis
| Purpose | Legal basis |
|---|---|
| Running your account and producing what you ask for | Contract |
| Cloning a voice from a recording | Consent of the voice's owner, recorded in their own voice. It can be withdrawn by deleting the voice |
| Billing, tax and accounting records | Legal obligation |
| Keeping the service secure, preventing abuse and fixing problems | Legitimate interests |
| Emails about your account and changes to the service | Contract or legitimate interests |
| Product news, if you ask for it | Consent, which you can withdraw at any time |
Your content and AI
We don't use your scripts, recordings or creations to train AI models. Google Cloud, which runs our main models, processes your requests under terms that don't allow it to train its models on them. A cloned voice is used only in your account, to produce audio you ask for. Delete the voice and we delete the recordings behind it.
Who we share it with
We use a small number of providers to run the service. They act on our instructions and may use your information only to provide their service to us.
| Provider | What they do for us | Where |
|---|---|---|
| Google Cloud and Firebase | Hosting, sign-in, database, file storage, and the AI models that produce speech, translation, music, images and video | United Kingdom (database), with sign-in and some AI processing in other Google regions, including the United States |
| ElevenLabs | Speech in languages our main models can't speak yet, such as Yorùbá, only when you choose one | United States |
| Stripe | Taking payments, once paid plans open. We never see your full card number | United States and European Union |
| Hostinger | Hosting this website (rekainos.org) | Hostinger data centres (see their policy) |
When information is transferred outside the UK or EU, we rely on adequacy decisions or the UK International Data Transfer Agreement and EU Standard Contractual Clauses to protect it. We may also disclose information if the law requires it.
How long we keep it
- History: generated takes are kept for the number of days your plan includes (7 to 180), then deleted automatically.
- Library: items you save stay until you delete them or close your account.
- Custom voices: the recordings stay until you delete the voice or close your account.
- Account: until you close it. We then delete your content within 30 days, except billing records, which the law requires us to keep for up to six years.
Your rights
You can ask to see, correct, delete or download your personal information, object to or restrict how we use it, and withdraw consent you've given. Email privacy@rekainos.org and we'll reply within one month. If you're unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk, or to your local data protection authority in the EU.
Age
Rekainos Labs is for people aged 18 and over. We don't knowingly collect information from children.
Security
Your data is encrypted in transit and at rest, access is limited to the people who need it, and the studio runs on Google Cloud without long-lived access keys. Passwords are handled by Firebase Authentication and never stored by us.
Changes and contact
We'll update this page when our practices change and tell you by email about anything significant. Questions: privacy@rekainos.org, or write to Rekainos Limited, 128 City Road, London, EC1V 2NX. Company number 17144177.